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frequently asked questions

Have a question? We have the answer! Browse through some of our FAQs for more information.
Have more questions? Send us an enquiry and we’ll be in touch.

At EA Principals we pride ourselves on having small class sizes so we can provide a one on one experience to enhance learning outcomes. On average our class sizes are between 5 – 15 students. For some of our classes, there may be students attending who are physically in the classroom and others that are attending through our virtual online learning platform.

A 100% refund, minus a 2% processing fee, will be given to students who withdraw from an EA Principals class no later than 21 days prior to the scheduled start date. No refund will be given within 21 days of the published start date. Students missing a portion of a class due to emergencies or unforeseen circumstances will be able to attend the next class on the same topic for the days missed, without an additional fee. Students need not re-register; however, they must notify EA Principals (by email [email protected] or telephone), so the registration fee for the makeup class can be waived and class logistics provided.

Note: This refund policy does not apply if using special discount codes that have “no refund” specified in the usage instructions.

We generally confirm a course 2 weeks prior to the start date. When you register for a training course that hasn’t yet been confirmed, we will contact you via email or telephone two weeks prior to the start date to confirm the course.

On the odd occasion that you register for a class and it doesn’t end up running, you will be notified as early as possible and we will arrange for you to attend another upcoming course. If you are unable to attend another class, a 100% refund will be issued upon your request.

To attend one of our virtual Live Online webinar style training courses, you will need a reliable internet connection, computer or laptop with audio capability and if desired, a webcam. A headset is also recommended.

If you have registered for a Live Online course you will receive all required course materials in the week prior to the course starting. You will also receive access information to the online course. No hard copies of materials are provided to Live Online course attendees.

You will receive your exam vouchers by the last day of training. They will be sent via email.

We are confident that our TOGAF and ArchiMate training courses will prepare you for the respective exams. If you complete these training programs with us we guarantee that you will pass the TOGAF examinations on the first try and if you do not, we will provide you with a retake exam voucher free of charge.

You can book your exams through The team at EA Principals are here to help with the scheduling of exams if required. Please contact us if you have any issues or questions.

All vouchers are valid for one year from the date of purchase. The voucher expiration date cannot be extended under any circumstances.

You will need to contact the Examination Provider directly as we do not have access to the exam provider’s registration systems and are not able to provide detailed assistance on registration issues.

If you encounter technical problems when taking your examination, please raise them with the test center at the time of attendance, and obtain an incident number.